FAQ

• What is XpressCover coverage?
• Backed by an established third party Insurance Company, XpressCover is a customised solution for carrier that offered to protect one's consignment from any probable downside risks.
• The Cover provides extensive protection against All Risks from the time of collection/ receipt by Carrier until delivery to the consignees. The Cover is deemed expired upon successful delivery of consigned goods to the destination as evidenced by the signature of recipient on the consignment note.

• How long is the period of Cover?
• It covers up to a maximum of 7 days, commencing from the receipt date of consignment by Carrier.

• What is All Risks?
• Any Loss or Damage against XpressCover Coverage Terms & Conditions.

• What will be the liability?
• XpressCover will override Courier company existing liability of MYR 200 and increase the amount of liability to the full value of a consignment but with the maximum liability of MYR 50,000 per consignment note.

• Rate & Charges?
• XpressCover Coverage = Value of Consignment X Rate Surcharge (as per XpressCover Pricing table)

• Scenario 1:
• Sender, ABC Company, wishes to send a Nokia mobile phone from HK to MY. Sender informs us that such Nokia mobile phone is worth MYR 1,299. According to the XpressCover Pricing table, mobile phone rate is 2%.

• Therefore,

• MYR 1,299	X	2%	=	MYR 25.98
  Value of Consignment		Rate		XpressCover Surcharge

• What can be cover?
• Refer to XpressCover Rate & Pricing table.
• The insurer is willing to expand the commodity cover list. All staffs are advised to feedback to XpressCover unit whenever they receive frequent enquiries for commodities not fall under the list. XpressCover unit will compile the feedback and send request to the insurer.

• Basis of Valuation & Basis of Settlement?
• In order to expedite the covering process, XpressCover adopts a claim formula from Average Clause, which means that XpressCover's clients can declare their consignments in any value they wish. It can be their consignment invoice value, Cost value, 20% of Cost price, 10% Invoice value, or even any value but not more than the market value of the consignment note. However, clients are recommended to declare their consignments at the market value.
• Whenever there is a claim, XpressCover will request an Invoice, Quotation, Cash Bill or any pricing document of that consignment, verify against the average market price, and apply the average clause claim formula as follows:

• Claim Amount	=	XpressCover Declare Value	(<=1)	X	Repair Cost or
  		Consignment Market Value			Consignment Market Value

• Scenario 2:
• Sender, ABC Company, wishes to send a mobile phone from HK to MY. Sender informs us that such Nokia mobile phone is worth MYR 1,299 in the market. Being the distributor of Nokia, the cost of the said mobile phone for ABC is only amounting to MYR 1,000. In order to save on XpressCover surcharge, ABC decides to declare only the cost. In the event that accident happens and that the mobile phone is lost, the amount that XpressCover will pay is as follows:

• MYR 1,000		X	MYR 1,299	=	MYR 1,000
  MYR 1,299

• Scenario 3:
• Sender, ABC Company, wishes to send a mobile phone from HK to MY. Sender did not inform us how much the mobile phone is worth. Instead, sender declared MYR 500 and filled up the product description as NOKIA 6600. In the event that accident happens and that the mobile phone is lost, XpressCover has to know the average market price is MYR 1,299. The amount that XpressCover will pay is as follow:

• MYR 500		X	MYR 1,299	=	MYR 500
  MYR 1,299

• Scenario 4:
• Sender, ABC Company, wishes to send a mobile phone from HK to MY. Sender did not inform us how much the mobile phone is worth. Instead, sender declared MYR 1500 and filled up the product description as NOKIA 6600? In the event that accident happens and that the mobile phone is lost, XpressCover has to know the average market price is only MYR 1,299. The amount that XpressCover will pay is as follow:

• MYR 1,500	(<=1)	X	MYR 1,299	=	MYR 1,299
  MYR 1,299

• Scenario 5:
• Sender, ABC Company, wishes to send a mobile phone from HK to MY. Sender did not inform us how much the mobile phone is worth. Instead, sender declared MYR 500 and filled up the product description as NOKIA 6600? In the event that accident happens, say, Courier company truck was caught in flood and the parcel was drenched. When the client seeks for compensation for the repair cost incurred, XpressCover has to know that the average market repair cost is only MYR 350 and that the market price for the mobile phone is MYR 1,299. The amount that XpressCover will pay is as follow:

• MYR 500	(<=1)	X	MYR 350	=	MYR 134.72
  MYR 1,299

• What should be the packing?
• Senders shall ensure appropriate packing of consignments to make sure that the contents are sufficiently protected during normal pallet and parcel processing and mechanical sorting as well as to prevent the consignments from causing damage or injury to other shipments. Every consignment must be packed and closed in a manner benefiting the weight, the size and the nature of the contents as well as the mode and duration of conveyance. The packing and closing must protect the contents against crushing or damage by repeated handling and must also be such that it is impossible to tamper with the contents without leaving clear traces thereof. On the packing or the wrapping, the consignment must have sufficient space for service instructions and for affixing labels. If, in connection with the posting of a consignment, Carrier finds out that the consignment is not packed or wrapped in an appropriate manner, the company is at its own option entitled to either reject the consignment or the consignment is sent at the sender's risk. For fragile articles and liquid substances senders are required only to use packing, which has been approved by XpressCover. Fragile articles include technical equipment, such as computer, data processing and laser equipment, etc., chinaware, articles of glass and similar fragile objects as well as furniture, prams, etc. which by reason of their shape or structure do not readily lend themselves to loading with other parcels.

• Should inspection on consignment needed before holding cover?
• Staffs are recommended to inspect the consignment to ensure the accuracy of physical versus documentation. Considering the nature of Courier company staff workload, staff may not have sufficient time to do so. As such, a XpressCover Form/ Online XpressCover declaration, that is filled up with detailed product descriptions will be deemed sufficient.
• Please note that XpressCover is authorized to request reports from any staff handling the consignment whenever a claim occurs.

• How fast is the claim?
• Claim will be processed within 21 days from the date of submission of the relevant documents from sender to XpressCover.

• Any Exclusion?
• - Excluding War & Strike
• - Excluding Rusting, Oxidation, Decolourisation, Bending, Chipping, Marring and Scratching
• - Excluding Mechanical, Electrical and Electronic Derangement or breakdown pair & set Clause
• - Software programming error
• - Loss of Data
• - Terrorism Exclusion
• - Radioactive Contamination, Chemical, Biological, Bio-Chemical and Electromagnetic Weapons Exclusion.
• - Loss or damage arising from custom, polis or any government body detention.

• Can I cancel the coverage and get refund after it is approved?
• You may request to cancel the coverage after it is approved, IF the shipment has not been picked up (or received) by the courier company.